Regulations

TERMS AND CONDITIONS OF THE ONLINE STORE
WWW.TANIBILET.EU

§ 1

GENERAL PROVISIONS

Store www.tanibilet.eu operates on the basis of the rules set out in these Regulations.
The Regulations set out the conditions for the conclusion and termination of agreements for the sale of services, the complaint procedure, as well as the types and scope of services provided electronically by the Shop www.tanibilet.eu, the rules for the provision of these services and the conditions for the conclusion and termination of agreements for the provision of services electronically.
Each Customer, upon beginning to use the electronic services of the Shop www.tanibilet.eu, is obliged to comply with the provisions of these Regulations.
The Seller does not provide tourist services. All Services provided by the Seller are advisory in nature and are intended to support the Customer in independent travel planning.
The Seller shall not be liable for the Customer’s failure to meet the formal requirements necessary for entry into a given country (e.g. possession of a valid passport or visa), or for the possibility of taking advantage of a specific offer.
In matters not covered by these Regulations, the relevant regulations applicable to entities providing consumer services registered in the territory of the United Arab Emirates shall apply.

§ 2

DEFINITIONS

REGULATIONS – this document.
STORE – the Service Provider’s online store operating at www.tanibilet.eu
ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Client via the Store.
REGISTRATION FORM – a form available at www.tanibilet.eu that allows you to create an Account.
ACCOUNT – a set of data in the Service Provider’s computer system marked with an individual login and password, containing the Customer’s data and information about placed Orders.
ORDER FORM – a form available at www.tanibilet.eu that allows you to place an Order.
SELLER, SERVICE PROVIDER – CHEAP TRAVEL PORTAL – FZCO, address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Registration Number: 59695.
USER – a natural person, a legal person or an organizational unit without legal personality that is granted legal capacity by law, using the Electronic Service.
CUSTOMER – a Customer who intends to conclude or has concluded a Sales Contract with the Seller.
CONSUMER – a natural person making a legal transaction not directly related to his/her business or professional activity.
PACKAGE – a specific Service described at www.tanibilet.eu. Individual Packages differ in the scope of consulting and the manner of implementation.
ENTERPRISE – a natural person, legal entity or organizational unit conducting business or professional activity.
SERVICE – a service consisting in the search by the Service Provider for flights and/or accommodation abroad for the Client or assistance in arranging visa formalities – which is the subject of the Sales Agreement.
SALE AGREEMENT – an agreement concluded between the Client and the Seller through the Store concerning the Service.
ORDER – a declaration of will of the Client aimed at concluding a Sale Agreement.
PRICE – the value expressed in monetary units that the Client is obliged to pay to the Seller for the Service.

§ 3

SERVICE INFORMATION AND ORDERING

The Shop www.tanibilet.eu sells Services via the Internet.
The information contained on the Shop website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a particular Service under the conditions specified in its description.
The price of the Service given on the Shop website is expressed in Polish zloty (PLN) and includes all components.
The price of the Service is valid at the time of placing an Order by the Customer and is not subject to change, even if there are price changes in the Shop after that time.
The Seller informs Customers about unit prices, promotions and discounts. In the case of a discount, it also shows the lowest price in effect during the 30 days prior to the discount.
Orders can be placed through the website – 24 hours a day, all year round.
To place an Order, it is not required to set up an Account.
To place an Order, it is necessary to read and accept the Terms and Conditions.
Services available in the Store are for the Customer’s own use only and may not be used for advice or information by others.
Features of the Service depend on the Package selected by the Customer. For details, please refer to the description of the specific Package on the Store’s website.
The Seller is not responsible for changing the price of a specific offer (e.g., flight or hotel) that was sent to the Customer as part of the Service. If the price is changed, the Customer may request a new offer.
If the Seller is forced to change the material terms of the Agreement for reasons beyond its control before the commencement of the Service, it will immediately inform the Customer.
In such a situation, the Customer is obliged to immediately inform whether:
13.1. he accepts the changed terms, or
13.2. he withdraws from the Sales Agreement and receives a full refund of the payments made, without incurring the cost of a contractual penalty.

If the Customer cancels the Sales Contract in accordance with Section 13 or if the Seller cancels the performance of the Service for reasons beyond the control of the Customer, the Customer has the right to:
14.1. receive a replacement service of the same or higher quality (unless he agrees to a lower service – in which case he receives a refund of the price difference),
14.2. demand an immediate refund of the entire amount.

The Seller shall be liable for non-performance or improper performance of the Service, except when it is caused exclusively by:
15.1. act or omission of the Customer,
15.2. act or omission of third parties unrelated to the performance of the Service,
15.3. force majeure (fortuitous events, calamities, war, epidemics, etc.).

Offers within a given Package may differ from those indicated in the form. If it is not possible to meet the indicated expectations, the most similar offers will be prepared.

§ 4

CONCLUSION OF THE SALES CONTRACT

In order to conclude a Sales Agreement, the Customer must first place an Order in the manner indicated in § 3 items 6 and 8 of the Terms and Conditions.
After placing an Order, the Seller immediately confirms its receipt.
Confirmation of receipt of the Order is binding for the Customer. It takes place by sending an e-mail message.
The confirmation includes:
4.1. confirmation of all essential elements of the Order,
4.2. withdrawal form,
4.3. these Terms and Conditions together with information about the right to withdraw from the contract.

As soon as the Customer receives the e-mail message referred to in item 4, a Sales Contract is concluded between the Customer and the Seller.
Each Sales Contract will be confirmed by a proof of purchase (VAT invoice), which will be sent electronically to the e-mail address provided in the Order Form.

§ 5

METHODS OF PAYMENT

The seller makes payment available through the electronic payment system (ZEN.COM).
If you choose electronic payment, the Customer makes payment immediately after placing the Order. The system allows payment by card or fast transfer from selected Polish banks.
The Service will be performed only after it is paid for.

§ 6

SERVICE PROVISION

The Service is provided after the deadline for withdrawal from the contract, unless the Customer has previously agreed to perform the service before its expiration.
The Service consists of advice on the organization of independent travel abroad. The scope of consulting depends on the ordered Package.
The execution time of the Service is on average 3-15 working days, up to a maximum of 30 working days.
Subject to point 1, the Services are carried out by e-mail after positive payment authorization.
A detailed description of the Services can be found on the Store’s website.
The Service is carried out to the e-mail address indicated by the Customer in the Order Form.
Under a specific Service, the Customer receives travel suggestions to three different destinations. If a rare or difficult direction is indicated – only one proposal will be prepared. If the Customer wants three options equally exotic – he will have to pay extra for the VIP option.
For packages LOT, HOTEL, LOT + HOTEL, SECRET TRAVELER and VIP the Customer is entitled to two amendments of the offers. If he is still dissatisfied – he can use the offer of the DAY.
Features of the Service are determined by the Order Form. They can be modified if the Customer requests it by email and the Seller accepts the change.
The purchased service is valid for 12 months from the date of confirmation of the order by the Seller.

§ 7

ADVERTISEMENTS

The basis and scope of the Seller’s liability to the Customer who is a Consumer or an entity referred to in § 10 for non-compliance of the Service with the contract is set forth in the Federal Law No. 15 of 2020 on Consumer Protection.
The Seller shall be liable for non-compliance of the Service with the contract existing at the time of its performance and disclosed within 2 years thereafter, unless the expiration date of the Service indicated by the Seller is longer.
Notification of the complaint and the corresponding request can be made by e-mail to: www.tanibilet.eu.
In the notification, as much information and circumstances concerning the subject of the complaint as possible should be provided, in particular the type and date of the irregularity, as well as contact details.
The Seller will respond to the complaint immediately, no later than within 14 days of its receipt.
Lack of a response within 14 days is considered recognition of the complaint.

In the event of a justified complaint, the Seller will respectively:
9.1. bring the Service into conformity with the contract at its own expense,
9.2. reduce the price (in proportion to the value of the unperformed part) and refund the difference within 14 days,
9.3. refund the full price in case of withdrawal from the contract.

The response to the complaint is provided in paper or other permanent form, such as e-mail/SMS.

The vendor is not responsible for the non-performance of airlines, hotels and other entities whose bids he has indicated. Claims should be addressed to the direct service contractors.

§ 8

RIGHT OF WITHDRAWAL

Subject to point 4, a Customer who is a Consumer or an entity from § 10 has the right to withdraw from a contract concluded at a distance within 14 days, without giving any reason.
In case of withdrawal, the contract is considered not concluded.
The 14-day period runs:
3.1. For a contract of sale of an item – from the date of taking possession of the item,
3.2. for a contract involving multiple items – from taking possession of the last item,
3.3. for a cyclical delivery – from taking possession of the first item,
3.4. for other contracts – from the date of conclusion of the contract.

The right of withdrawal does not apply in the case of:
4.1. full performance of the service with the express consent of the Consumer, who was informed that after the performance of the service he will lose the right to withdraw,
4.2. service prepared on the individual order of the Consumer.

Both the Vendor and the Customer may cancel the contract if the other party fails to perform within a certain period of time.

§ 9

PROVISIONS FOR ENTREPRENEURS (B2B)

The provisions of this paragraph apply only to entrepreneurs not covered by the protection of the Consumer Rights Act referred to in § 11.
The Seller has the right to withdraw from the contract concluded with the entrepreneur within 14 working days from the date of its conclusion without giving any reason.
The Seller may limit the available forms of payment and require prepayment.
The Service Provider may terminate the contract for the provision of electronic services with immediate effect and without giving any reason by sending an appropriate statement.

§ 10

PROVISIONS FOR ENTREPRENEURS ON CONSUMER RIGHTS

A sole proprietor (excluding commercial companies) is covered by the protection of the Consumer Rights Act if the contract concluded with the Seller is not of a professional nature.
This applies only to:
2.1. prohibited contractual clauses,
2.2. liability for non-compliance of the service with the contract,
2.3. right to withdraw from a contract concluded at a distance,
2.4. provisions on digital services.

§ 11

TYPE AND SCOPE OF ELECTRONIC SERVICES

The Service Provider enables the use of electronic services such as:
1.1. conclusion of Sales Agreements,
1.2. maintaining an Account in the Store.

The provision of electronic services is carried out under the terms and conditions set forth in the Regulations.
The Store website may include advertising content, which is an integral part of the Store.

§ 12

TERMS AND CONDITIONS FOR THE PROVISION AND TERMINATION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

The services mentioned in § 11 are provided free of charge.
The term of the contracts:
2.1. the contract for the possibility of placing Orders is valid for the time necessary to place the Order,
2.2. the contract for the Account is concluded for an indefinite period – from the moment of submitting the registration form.

Technical requirements:
3.1. computer or mobile device with Internet access,
3.2. access to e-mail,
3.3. web browser,
3.4. cookies and JavaScript enabled.

The customer is obliged to use the Store in accordance with the law, respect for personal rights and property rights.
It is prohibited to provide unlawful content.

§ 13

COMPLAINTS REGARDING ELECTRONIC SERVICES

Complaints about electronic services can be submitted by e-mail to: [email protected].
The notification should include a description of the problem, the date of its occurrence and contact information.
Complaints are processed immediately, no later than within 14 days.
A response will be provided to the e-mail address provided.

§ 14

TERMINATION OF THE CONTRACT FOR THE PROVISION OF ELECTRONIC SERVICES

The Account Agreement may be terminated:
1.1. by the Client immediately – by e-mail to [email protected],
1.2. by the Service Provider – in case of violation of the Terms and Conditions by the Client, after an earlier ineffective call to stop violations (notice period: 7 days),
1.3. at any time by mutual agreement of the parties.

§ 15

MARKETING MESSAGES

By accepting the Terms and Conditions, the Customer may agree to receive marketing messages from the Seller (offers, promotions, news) via:
a) e-mail messages,
b) SMS messages.

Consent is voluntary and can be withdrawn at any time.

§ 16

FINAL PROVISIONS

Contracts concluded through the Store are governed by the laws of the emirate of Dubai (UAE).
In case of inconsistency of the Terms and Conditions with the applicable law – the provisions of Polish law shall apply.
Disputes will be resolved amicably in the first place. If this fails – by the competent common court.