Partners

AXA Partners

Take care of your safety every time you travel abroad.

Frequently asked questions

At Tanibilet.eu, we specialize in finding affordable flights, hotels and transfers. In accordance with the Act of November 24, 2017 on tourist events
and related travel services, our company does not act as a tour operator. We do not sell airline tickets, accommodation, transfers. We exclusively help to find them
and independently (on your own) organize and book them. In this way you will save not only time, but also money, because a trip on your own will be cheaper than if it involved participation in an organized tourist event. Remember that during the whole process we help you from beginning to end. We take care of you comprehensively, so if you have any questions or need support during the trip, we will be at your disposal.

We are in the business of finding cheap flights, affordable accommodations and comfortable transfers. We help you to book the whole trip yourself (flights, hotels, transfers)
and set out into the world on your own. We will help you organize any trip, to any corner of the world, wherever you can fly, drive, arrive. Thanks to cooperation with us you will gain access to discounts on a variety of hotels, apartments, guesthouses.

Cooperation with us begins with ordering a specific package: OFFER OF THE DAY, FLIGHT + HOTEL, or FLIGHT or HOTEL alone. Then, in the case of OFFER OF THE DAY, we help you book your flight, hotel and transfer. In the case of dedicated offers, after receiving all the guidelines that are entered during the order, we develop proposals. We send the finished presentation with specific proposals to you. If it is necessary to revise the proposal, of course, we make it and present the final version. Once you have chosen one of the options, we help you book flights, hotel and transfers.

We advise you on how to organize a trip on your own from A to Z (from inspiration, to preparation of specific proposals, to assistance in booking) and provide all support during the trip.

You need to know that we will not purchase tickets on your behalf. We will help you with the process, however, you will make the reservation yourself. We will help dispel any doubts and advise you, at each stage of the booking process. Remember, we are not responsible for errors in your reservations, nor are we responsible for late flights or failure to enter a country. We are not responsible for late or canceled flights. We also do not offer searches for airline tickets purchased under a fare error or through other illegal activities.

Remember, we are not a tour operator or facilitator of related travel services, so when booking such travel yourself
with third-party suppliers providing such services, you are not protected by the Tourist Guarantee Fund. Each trip is a trip on your own, and it is up to you to take care of all the relevant documents and meet the guidelines of the countries concerned necessary for the trip.

If you don’t know how much a trip to a particular place, for a particular period, with different food options, could cost, then use our free TRAVEL PLANNER.
We have prepared this configurator to give you an idea of possible travel costs. Keep in mind that this is only an approximate price based on the average, lowest prices for flights and hotels that we found. The final price will depend on the specific flight (its comfort and the number of connecting flights required) on the given date, as well as on the chosen hotel and its standard. However, we hope that these rough initial prices will be helpful to you in planning your trip. If the initial pricing suits you, we will invite you to place an order through our store, in order to prepare personalized proposals.

In return for your order, we prepare several proposals for flights, accommodation
and transfers. We will also help you book the aforementioned items yourself with the providers of the various travel services and provide full support during your trip. We will also give you access to our discounts on the portal for finding and booking accommodations around the world. We are with you from the beginning of planning your trip until you arrive home. All of this in a single order placed for consulting services.

Our packages vary in price, depending on how many people they are ordered for and (for dedicated options: FLIGHT, HOTEL, FLIGHT + HOTEL) whether it will be a trip to a European country or outside a continent. The price of the OFFER OF THE DAY package depends solely on the number of people who will be going on the trip. This is a fee for preparing the proposal and assisting with the booking. This amount is not deducted from the total price of the trip. You can check the detailed prices in our store.

In order to receive personalized proposals, please go to the SHOP section and select the service you are interested in: FLIGHT, HOTEL or FLIGHT + HOTEL (comprehensive assistance in organizing the trip). Then choose an intra-continental option (within Europe) or an intercontinental option, as well as the range of the number of people who will go on the trip. In the next step, please add the selected package to the shopping cart. After adding to the cart, fill in all the data and choose one of the payment methods (payment by VISA / Mastercard or DOT PAY – bank connection
and electronic transfer). After paying for the service, we will prepare the first proposals.
If the received guidelines for the trip are not fully possible to meet, we will propose the optimal variants of flights, hotels, transfers, which will be closest to your expectations. Purchased packages are non-refundable.

Once the order is placed, we will prepare the first proposals. We will prepare up to three destinations in one order (if, in our opinion, it will be a rare, complicated destination, then we will prepare only a proposal for this one destination as part of the package, while if you want to receive three different options, to equally exotic destinations, then we will offer a surcharge for the VIP option). If you don’t like anything, then we will prepare more options. If, after two revisions, you still don’t choose anything, then you will have the opportunity to use any of our OFFER OF THE DAY within a year of placing your order.

Currently, the average turnaround time for an individual order, is about 8-15 working days. If you don’t hear from us / don’t contact us, it doesn’t mean that we are not working. We are working and we will develop an offer for you as soon as possible. We ask for your patience. If your departure date is approaching, remember that we will take this into account and prepare a proposal for you as a priority.

OFFERS OF THE DAY are a good source of inspiration. Keep in mind, however, that they are based primarily on a temporary promotion for a flight offered by an airline and a good price for a hotel. This is a limited-time promotion, so with each OFFER OF THE DAY we inform you that its price is subject to change. The flight covered by the promotion is on a specific date, from the airport indicated in the offer. Any other flight connection is already at a completely different price. So, when we receive a directive from you to prepare a dedicated option, we scour day by day to find the best prices valid for a given date. If, on the date you direct us, the airlines also offer promotions for flights, we will of course take them into account, if not, we will suggest the ones that will be most favorable at that time and select hotel and transfer proposals.

You can order the DEAL OF THE DAY in two ways.

The first is to click on the link located under the selected offer, which will take you to our store.

The second option is to go to our store and select the OFFER OF THE DAY package, and in the order details indicate the selected offer.

In both cases, it will be necessary to indicate how many people will be traveling. At this stage, you can specify, for example, the age of traveling children or preferences regarding hotel accommodation in the case of a larger group. Then, you should place an order, paying for the consulting service using one of the selected payment methods (VISA / Mastercard or DOT PAY – connection to the bank and electronic transfer). After paying for the service, you will be sent links to book. We will also advise you on how to go through the booking process.

When you choose a specific offer, we will help you book it. We will generate links for you to purchase tickets and help you book a hotel. Your task will be to enter your personal data and make the payment. In the next step, we will answer your questions related to the flight, accommodation and transfer you booked independently. Finally, when you go on your own trip, we are at your disposal in the event of a plane delay, lost luggage or other problems with the airline or hotel.

We spend several hours of work preparing and searching for personalized advice for you. This involves reviewing many different flight options, accommodation offers offered by a number of suppliers of individual travel services. If we were to reveal all the details right away, our service would make no sense, because we would discover everything we spent several hours of work on.

We prepare advice and suggestions for accommodation, flights and transfers based on the guidelines we receive. If you don’t like anything, you can report your comments to us and we will take them into account in the next suggestions. If they are still not the options you are looking for, you can make one more correction and receive the final suggestions. If you still do not want to decide on one of them, you can choose any OFFER OF THE DAY from our website (without making any changes) within a year from the date of order and we will gladly help you book it. Then you do not order anything, just contact us as soon as you like one of our travel suggestions and we will help you book it.

Currently, the average time for an individual order is approximately 8-15 business days. If we do not respond / do not contact, it does not mean that we are not working. We are working and will prepare an offer for you as soon as possible. Please be patient. If your departure date is approaching, remember that we will take this into account and prepare an offer for you as a priority.

Our company details are in the footer and in the regulations (www.tanibilet.eu/regulamin). Our business is registered in Poland. However, the best litmus test of our services are the recommendations of customers and companies for which we have prepared a number of tips. You can find all opinions in the Opinions section or on our fan page fb.com/Tanibilet or on Google. Opinions / recommendations are not moderated, and they are backed by real people, whom you can contact and ask yourself if it is worth using our services.

Invoices are issued automatically on the last day of the month for the travel advice service (invoice with VAT 23%).

Since we are not a tour operator or a provider of related tourist services, we do not issue invoices for flights, accommodation and transfers booked by you. The only invoice you will receive from us is for the travel advice service.

95% of trips organized independently cannot be canceled. Tickets in the vast majority of cases are non-refundable. However, you must discuss the exact terms of refund with the entity with which you booked your flight, hotel or transfer. We are not a party to the talks regarding a possible refund.